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Refund Policy

At Hydrocare IV, we value your trust and aim to provide exceptional care and service. Our Refund Policy is designed to be fair, transparent, and consistent for all clients.

1. Services Rendered Are Non-Refundable

Once an IV therapy session or wellness service has been administered—whether in whole or in part—no refunds will be issued. This is due to the customized, perishable nature of the medical products used and the time allocated by licensed healthcare professionals.

2. Appointment Cancellations

We understand that life happens. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid charges.

  • Cancellations made 24+ hours in advance: Full refund or free rescheduling

  • Cancellations made less than 24 hours in advance: May be subject to a cancellation fee of [insert % or flat rate]

  • No-shows: Full charge will apply; no refunds issued

3. Prepaid Packages or Memberships

If you’ve purchased a prepaid treatment package or membership:

  • Unused sessions may be eligible for a partial refund if canceled within 14 days of purchase

  • Any used portion of a package or membership will be deducted from the refund total at the full, non-discounted rate

  • No refunds will be issued after 30 days of purchase

4. Allergic Reactions or Unsatisfactory Results

While our treatments are administered by licensed professionals using medically approved formulas, individual results may vary. Hydrocare IV does not guarantee specific outcomes and is not liable for mild side effects or lack of desired results. Refunds will not be granted for:

  • Lack of perceived benefit

  • Minor or expected side effects

  • Allergic reactions (please notify us of any known allergies prior to treatment)

5. Provider-Initiated Cancellations

If Hydrocare IV cancels your appointment due to scheduling conflicts, weather, or medical screening concerns:

  • You may choose to reschedule at no cost

  • Or receive a full refund of any pre-paid amount

6. Payment Disputes

If you believe you were incorrectly charged, please contact us immediately at [billing@hydrocareiv.com] or call us at [Your Phone Number]. We’ll review your case and respond within 5 business days.

7. Contact Information

For all refund-related inquiries, please contact:

Hydrocare IV
Email: [support@hydrocareiv.com]
Phone: [Your Business Phone]
Address: [Your Business Address]